We understand that sometimes plans change and you may need to cancel your reservation or order. Please review our cancellation policy carefully before making your reservation or purchase.

Cancellation of Reservations

If you need to cancel your item reservation, please contact us as soon as possible. The cancellation policy may vary depending on the type of item reservation and the specific terms and conditions of the reservation. Please refer to the reservation confirmation email or contact us for more information.

Cancellation of Orders

If you need to cancel your order, please contact us as soon as possible. The cancellation policy may vary depending on the type of order and the specific terms and conditions of the order. Please refer to the order confirmation email or contact us for more information.

Refunds

If you cancel your reservation or order in accordance with the cancellation policy, we will refund any payments made, less any non-refundable deposits or fees specified in the cancellation policy. Refunds will be processed within a reasonable timeframe.

Changes to Reservation or Order

If you need to change your reservation or order, please contact us as soon as possible. We will do our best to accommodate your request, but changes may be subject to availability and any applicable fees or charges.

Contact Us

If you have any questions or concerns about our cancellation policy, please contact us at info@batoo-medical.com