We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our warranty policy carefully before making your purchase.

Warranty Coverage

Our products (Equipment/Machines) are covered by a 1-year or 6 months warranty (depending on type of machine and equipment) from the date of purchase. The warranty covers defects in materials and workmanship under normal use and service.

Warranty Exclusions

The warranty does not cover damage caused by misuse, abuse, or accidents, including but not limited to scratches, dents, and water damage. The warranty also does not cover normal wear and tear or cosmetic damage that does not affect the function of the product.

Warranty Claim Process

If you believe that your product is defective and covered under warranty, please contact us to initiate the warranty claim process. You may be required to provide proof of purchase and a description of the issue.

If your warranty claim is approved, we will either repair or replace the product, at our discretion. If the product is no longer available or cannot be repaired, we may offer a partial refund or a certain credit percentage towards a future purchase.

If your warranty claim is not approved, we will notify you of the reason and any options that may be available to you.

Limitations of Liability

Our liability under this warranty is limited to the repair, replacement, or refund of the product, at our discretion. We will not be liable for any incidental, consequential, or punitive damages, including but not limited to loss of use, loss of profits, and personal injury.

Contact Us

If you have any questions or concerns about our warranty policy, please contact us at info@batool-medical.com