Overview

We want you to be completely satisfied with your purchase from our website. If for any reason you are not satisfied, please review our return and refund policy carefully.

Returns

If you need to return an item, please contact us within 7 days of receiving the item to initiate the return process. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

Once we receive the returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment, less any non-refundable shipping or handling fees.

Refunds

Refunds will be processed within a reasonable timeframe. Depending on your original method of payment, it may take several business days for the refund to be reflected on your account.

Exchanges

If you need to exchange an item, please contact us within 7 days of receiving the item to initiate the exchange process. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it.

Once we receive the item to be exchanged, we will inspect it and notify you of the status of your exchange. If your exchange is approved, we will ship the new item to you, less any non-refundable shipping or handling fees.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to initiate the return or exchange process. We will work with you to resolve the issue as quickly as possible.

Non-Returnable Items

Some items may not be eligible for return or exchange, including but not limited to personalized or custom items, perishable goods, and gift cards.

Need help?

If you have any questions or concerns about our return and refund policy, please contact us at info@batool-medical.com